Booking Terms & Conditions & Cancellation & Credit Policy

Last Updated: September 2026

Curious Compass Collective is a travel brand operated by HEY GC.

Our tours are designed for curious travellers who value connection, discovery, shared experiences and unforgettable memories.

By making a booking with us, you agree to these Terms & Conditions.

Throughout these Terms:

• HEY GC, Curious Compass Collective, we, our and us refer to HEY GC and its associated brands.
• You, your and traveller refer to the person making the booking and any guests included in that booking.

1. Booking Your Place

Your booking is confirmed once payment has been received and a booking confirmation has been issued.

Depending on the tour, we may offer either:

• A deposit and payment plan; or
• Full payment at the time of booking.

All outstanding balances must be paid by the due date shown on your invoice.

If payment is not received by the due date, we reserve the right to cancel your booking.

2. 14-Day Peace of Mind Guarantee

We understand that plans can change.

For bookings made more than 65 days before departure, you may cancel within 14 calendar days of making your booking and receive a full refund of all monies paid.

Bookings made within 65 days of departure are not eligible for the 14-day cooling-off period.

Nothing in these Terms & Conditions limits your rights under Australian Consumer Law.

3. Our Traveller Promise

Life happens. Plans change. That's okay.

If your plans change after the 14-day cooling-off period, we don't want you to lose the value of your booking.

We'll happily convert your booking into a travel credit that never expires and can be used on any future HEY GC or Curious Compass Collective tour, event or experience.

This approach allows us to confidently secure accommodation, transport, experiences and local partners well in advance, helping us deliver the high-quality journeys our travellers expect.

We're building a community of curious travellers, not simply selling tours.

Whether your next adventure is in a few months or a few years, your credit will be waiting for you.

Your journey can be postponed. It doesn't have to be lost.

4. If You Need to Cancel

If you cancel your booking after the 14-day cooling-off period and before your tour begins:

• Your booking value will be converted into a travel credit.
• Travel credits never expire.
• Travel credits can be used on any future HEY GC or Curious Compass Collective experience.
• Travel credits may be transferred to another traveller with our approval.
• Any unused balance remains available for future use.

Once a tour has started, unused portions of the tour, accommodation, meals, activities or transport cannot be refunded or credited.

5. If We Need to Cancel

If we cancel a tour or experience due to circumstances within our control, you may choose:

• A full refund; or
• A travel credit for the full amount paid.

Refunds will be processed as soon as reasonably practical.

6. Circumstances Beyond Our Control

Sometimes events occur that are beyond anyone's control.

Examples may include:

• Natural disasters
• Extreme weather events
• Flooding
• Bushfires
• Road closures
• Government restrictions
• Public health emergencies
• Supplier failures
• Industrial action
• Other force majeure events

If a tour cannot proceed because of circumstances beyond our reasonable control, we may provide:

• A travel credit for the full amount paid; or
• A refund less any unrecoverable costs already committed on your behalf.

Whenever possible, we will work with travellers to achieve a fair and reasonable outcome.

7. Tour Pricing

Tour prices may change before a booking is confirmed due to supplier costs, seasonal demand, accommodation pricing, fuel costs or promotional offers.

Once your booking is confirmed, the price you paid is locked in and will not be affected by future discounts, promotions or price changes.

8. Health, Mobility & Participation

Our tours vary in style, pace and activity level.

It is your responsibility to ensure you are physically and medically capable of participating in your chosen experience.

You must advise us of any relevant:

• Medical conditions
• Mobility requirements
• Accessibility needs
• Dietary requirements
• Health concerns that may impact your participation

For the safety and enjoyment of all travellers, we reserve the right to decline or discontinue participation where a person's health, behaviour or circumstances may place themselves or others at risk.

9. Travel Insurance

We strongly recommend comprehensive travel insurance for all tours.

Travel insurance should cover things such as:

• Cancellation expenses
• Medical costs
• Travel delays
• Personal belongings
• Emergency transport
• Personal liability

Where insurance is mandatory for a specific tour, this will be clearly stated before booking.

You are responsible for arranging and maintaining your own insurance.

10. Travel Documents

Travellers are responsible for obtaining and carrying all required travel documents.

Depending on the destination, this may include:

• Passport
• Visas
• Identification
• Vaccination records
• Entry permits

Failure to obtain appropriate travel documentation does not create an entitlement to a refund.

11. Accommodation & Room Arrangements

Unless stated otherwise, tour pricing is based on twin-share accommodation.

Private room upgrades may be available on selected tours and may attract an additional charge.

From time to time, accommodation may need to change due to operational requirements. Where this occurs, we will endeavour to provide accommodation of a similar standard.

12. Itinerary Changes & Flexibility

Travel often requires flexibility.

Weather conditions, transport schedules, supplier availability, safety considerations and local conditions may result in changes to an itinerary.

We reserve the right to:

• Modify activities
• Adjust schedules
• Change routes
• Substitute accommodation
• Alter transport arrangements

Where practical, comparable alternatives will be provided.

13. Respectful Conduct

Curious Compass Collective experiences are built on camaraderie, connection and shared adventure.

All travellers are expected to treat fellow guests, guides, suppliers, accommodation providers and staff with courtesy and respect.

We reserve the right to remove any traveller whose behaviour is:

• Unsafe
• Aggressive
• Abusive
• Harassing
• Discriminatory
• Excessively disruptive
• Illegal

No refund or travel credit will be issued where removal is necessary due to inappropriate conduct.

14. Smoking, Vaping & Alcohol

Guests must comply with all accommodation, venue and transport provider policies.

Smoking and vaping are not permitted in vehicles, accommodation rooms or other prohibited areas.

Guests are expected to consume alcohol responsibly and in a manner that does not negatively impact the experience of others.

15. Personal Belongings

Travellers are responsible for their own luggage, valuables and personal belongings throughout the tour.

HEY GC and Curious Compass Collective are not responsible for loss, theft or damage to personal property.

16. Photography & Marketing

Photographs and videos may be taken during our tours and experiences.

By participating, you grant permission for images and video that include your likeness to be used in future marketing, promotional and community materials.

If you prefer not to appear in promotional content, please notify us before the tour begins.

17. Feedback & Concerns

If something does not meet your expectations, we encourage you to let your tour host know during the experience so we have an opportunity to help.

If further review is required, concerns should be submitted in writing within 14 days of the completion of the tour.

18. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Where Australian Consumer Law applies, those rights prevail.

19. Acceptance of These Terms

By making a booking, paying a deposit or participating in a HEY GC or Curious Compass Collective experience, you acknowledge that:

• You have read and accepted these Terms & Conditions.
• You understand the nature of small-group travel.
• You understand that itineraries may occasionally change.
• You accept our cancellation and travel credit policies.
• You agree to travel respectfully and responsibly.